Casework Skills Test Question 16 – Updating a pending review after a reported job loss
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Difficulty: Medium
Background
A customer submitted an annual support review and then reported a change in employment before the review was decided. You are checking how the new information affects the open case.
Information provided
Change-reporting guidance
A customer should report a change in employment within 10 calendar days. Where a change happens after a review form is submitted but before a decision is made, the open review should be updated rather than replaced by a new review.
Review record
Annual review received: 26 June. Current status on 8 July: Awaiting Assessment. No decision has been recorded.
Customer portal message
Sent 6 July: My job ended on 5 July. I have not started another job and I am attaching my final payslip.
Document log
Final payslip received on 6 July. The open review has not yet been allocated to a caseworker.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
The customer has another job due to start later in July.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
The pending decision is likely to require the employment change to be included.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
The job loss is probably too late to affect the current review.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
The annual review had already been decided when the customer reported the change.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Cannot Say |
| Statement 2 | Probably True |
| Statement 3 | Probably False |
| Statement 4 | Definitely False |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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