Casework Skills Test Question 18 – Reissuing a payment returned by the bank
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Difficulty: Easy
Background
A payment sent to a customer was returned unpaid. You are checking whether the conditions for issuing a replacement have been met.
Information provided
Reissue guidance
A returned payment may be reissued once the bank confirms that the original payment was not completed and the customer’s current address has been verified.
Bank notification
Payment reference RP4482 was returned unpaid. No funds were credited to the customer account.
Address check
Current address verified against two approved records on 14 August.
Customer message
Please send a replacement cheque to the same address shown on my application.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
The replacement will probably need to be sent to a different address.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
The customer requested that the replacement be paid electronically.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
The stated conditions for reissuing the payment have been met.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
A replacement will probably be able to use the address already recorded.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Probably False |
| Statement 2 | Definitely False |
| Statement 3 | Definitely True |
| Statement 4 | Probably True |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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