Casework Skills Test Question 13 – Assessing evidence for a fee waiver request
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Difficulty: Medium
Background
A customer has asked for an application fee to be waived. You are checking whether the financial evidence appears to meet the published criteria.
Information provided
Fee waiver rule
A waiver may be granted where the customer’s bank balance is below £100, monthly disposable income is below £20, and the bank statement is dated within 30 days of the application.
Application record
Application received: 28 May. Bank statement attached: Yes.
Bank statement
Statement date: 5 May. Closing balance: £72.
Income and expenditure form
Monthly income after essential expenses: £15.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
The bank statement is dated within 30 days of the application.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
The request will probably meet the stated financial criteria.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
The request will probably be refused because the balance exceeds £100.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
The bank statement is dated 15 May.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Definitely True |
| Statement 2 | Probably True |
| Statement 3 | Probably False |
| Statement 4 | Definitely False |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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