Casework Skills Test Question 84 – Checking a recovery correction record
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Task type: Error checking
Practice focus: Amounts, correction methods, approval references and bank details
Difficulty: Hard
Task
An incorrect case charge has been authorised for full correction. Compare the approval record with the recovery system entry and identify every error.
Source record
| Field | Recorded value |
|---|---|
| Case reference | CW-882106 |
| Recovery reference | RCV-638205 |
| Incorrect charge | £146.80 |
| Correction amount | £146.80 |
| Correction method | Bank transfer reversal |
| Approval reference | REC-59172 |
| Approved by | M. Foster |
| Correction date | 7 December 2026 |
| Bank account ending | 9026 |
| Customer notified | Email sent 7 December 2026 |
Case system entry
| Field | Recorded value |
|---|---|
| Case reference | CW-882106 |
| Recovery reference | RCV-638205 |
| Incorrect charge | £164.80 |
| Correction amount | £164.80 |
| Correction method | Cheque |
| Approval reference | REC-51972 |
| Approved by | M. Foster |
| Correction date | 7 December 2026 |
| Bank account ending | 9062 |
| Customer notified | Email sent 7 December 2026 |
Click to reveal the answer
| Incorrect field | System entry | Correct value |
|---|---|---|
| Incorrect charge | £164.80 | £146.80 |
| Correction amount | £164.80 | £146.80 |
| Correction method | Cheque | Bank transfer reversal |
| Approval reference | REC-51972 | REC-59172 |
| Bank account ending | 9062 | 9026 |
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