Casework Skills Test Question 85 – Checking a translated correspondence request

Previous question  |  Back to question bank  |  Next question Test part: Part 2: Effectiveness ratingsPractice focus: Own-initiative correction, arrears and accurate audit recordsDifficulty: Medium Scenario During a routine review, you find that an earlier staff calculation omitted an eligible weekly amount for eight weeks. The evidence on file clearly supports the higher payment, and……

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Easy Background A customer submitted a permit renewal after the previous permit expired. You are checking whether the late-renewal rule may apply. Information provided Renewal guidance A renewal received within 14 calendar days after expiry may be accepted as……

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Hard Background Two active applications appear to include the same child. You are checking what the matching details establish and what action the guidance supports. Information provided Duplicate guidance Where two active claims contain a person with the same……

Previous question  |  Back to question bank  |  Next question Test part: Part 2: Effectiveness ratingsPractice focus: Evidence interpretation, clarification and reasoned datesDifficulty: Hard Scenario A customer asks for support to be backdated to 1 March. Their application says an illness began on 12 March. A medical letter says symptoms were present in late February……

Previous question  |  Back to question bank  |  Next question Test part: Part 2: Effectiveness ratingsPractice focus: Representative authority, customer control and reversible actionDifficulty: Hard Scenario A customer has valid consent forms for two representatives. One asks you to withdraw the application, while the other asks you to submit additional evidence and continue. The consent……

Previous question  |  Back to question bank  |  Next question Test part: Part 2: Effectiveness ratingsPractice focus: Material evidence, decision status and fair reconsiderationDifficulty: Medium Scenario A refusal has been drafted because proof of residence was missing. It passed an internal quality check yesterday, but the notice has not been issued. This morning the customer……