Casework Skills Test Question 81 – Checking an extended evidence deadline

Previous question  |  Back to question bank  |  Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Times, room details, language support and contact numbersDifficulty: Medium Task A caseworker has confirmed an appointment and language support. Compare the confirmation with the booking record and identify every error. Source record Field Recorded value……

Previous question  |  Back to question bank  |  Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Received dates, complaint categories, contact preferences and response deadlinesDifficulty: Easy Task A customer complaint has been registered against an open case. Compare the complaint email with the registration record and identify every error. Source record……

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Easy Background A customer submitted a permit renewal after the previous permit expired. You are checking whether the late-renewal rule may apply. Information provided Renewal guidance A renewal received within 14 calendar days after expiry may be accepted as……

Previous question  |  Back to question bank  |  Next question Test part: Part 2: Effectiveness ratingsPractice focus: Identity matching, financial harm and incident handlingDifficulty: Hard Scenario A customer says money has been taken from their payment for a debt they do not recognise. You find another case with the same name and a similar date……

Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer has applied for a replacement identity document. You are checking whether the evidence already supplied is enough for the case to move forward. Information provided Evidence rules A customer must provide one acceptable identity document. Acceptable evidence includes……

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Hard Background A customer has asked for a replacement parking permit. You are deciding how the evidence should be treated. Information provided Replacement guidance A damaged permit can be replaced without charge if the serial number is fully readable……