Casework Skills Test Question 8 – Checking whether an appeal was received in time
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Difficulty: Medium
Background
A customer has challenged a decision. You are checking the delivery dates against the appeal rule.
Information provided
Appeal guidance
An appeal must be received within 14 calendar days of delivery. The day after delivery is day 1.
Delivery tracking
Decision letter delivered: 4 June.
Appeal record
Appeal received by the office: 17 June.
Customer email
I posted my appeal on 15 June using first-class post.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
The appeal was received within the stated deadline.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
The customer probably sent the appeal before the deadline.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
The deadline had probably expired before the appeal reached the office.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
The appeal was received on 16 June.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Definitely True |
| Statement 2 | Probably True |
| Statement 3 | Probably False |
| Statement 4 | Definitely False |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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