Casework Skills Test Question 1 – Checking identity evidence for a replacement document
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Difficulty: Medium
Background
A customer has applied for a replacement identity document. You are checking whether the evidence already supplied is enough for the case to move forward.
Information provided
Evidence rules
A customer must provide one acceptable identity document. Acceptable evidence includes a valid passport, an original birth certificate, or a passport that expired no more than five years ago where the photograph is clear and still recognisable.
Application record
The customer uploaded a passport that expired four years ago. The scan is complete and the passport number is visible.
Case note
The photograph is clear and matches the recent photograph supplied with the application. No concerns about the image quality were recorded.
Customer email
I cannot currently find my birth certificate. Please tell me whether the passport I uploaded is enough.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
The application contains an acceptable form of identity evidence.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
The customer supplied a current passport.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
The case will probably be able to proceed without asking for another identity document.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
The customer lost their birth certificate.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Definitely True |
| Statement 2 | Definitely False |
| Statement 3 | Probably True |
| Statement 4 | Cannot Say |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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