Casework Skills Test Question 4 – Updating bank details before a scheduled payment
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Difficulty: Hard
Background
A customer has asked for a payment to be sent to a new bank account. You are checking whether the change is likely to take effect in time.
Information provided
Payment guidance
Bank detail changes received by 3:00pm at least two working days before the payment date can normally be applied to that payment. Later requests are normally used from the following payment cycle.
Customer request
Request received at 9:04am on Wednesday. The next payment is due on Friday. The customer supplied the new sort code and account number.
Security note
Identity checks were completed successfully at 10:22am on Wednesday.
System record
At 12:15pm on Wednesday, the old bank account was still displayed. The daily account-update batch runs at 4:00pm.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
The bank detail change is likely to be applied before Friday’s payment is processed.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
The system was still showing the old bank account at 12:15pm on Wednesday.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
Friday’s payment will definitely be sent to the new account.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
The customer probably submitted the request after the published deadline.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Probably True |
| Statement 2 | Definitely True |
| Statement 3 | Cannot Say |
| Statement 4 | Probably False |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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