Casework Skills Test Question 11 – Reopening a case after missing evidence is supplied
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Difficulty: Easy
Background
An application was closed because evidence was missing. The customer has now sent the requested documents.
Information provided
Reopening rule
A closed application may be reopened without a new application where all requested evidence is received within 30 calendar days of closure. Evidence received later requires a new application.
Case history
Application closed: 2 July. Reason: proof of income and proof of address not received.
Incoming documents
Proof of income and proof of address received: 25 July.
System status
Case reopened on 26 July and marked Pending Review.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
The missing evidence was received within the 30-day reopening period.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
The application will probably be reconsidered without requiring a new application.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
The supplied documents have been verified as genuine.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
The application is still recorded as closed.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Definitely True |
| Statement 2 | Probably True |
| Statement 3 | Cannot Say |
| Statement 4 | Definitely False |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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