Civil Service Casework Skills Test practice questions, answers and detailed explanations.
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer has applied to a local support scheme. You are checking whether the documents supplied appear to meet the residency evidence requirement. Information provided Evidence requirement The applicant must provide two different approved documents showing the…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer has requested a hearing loop for an appointment. You are checking the options after discovering that the adjustment is unavailable at the original venue. Information provided Appointment guidance Where a requested adjustment cannot be provided…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Hard Background A complaint investigation needs information from another organisation. You are checking whether the customer was notified correctly about an extension. Information provided Complaint policy A response is normally due within 20 working days. Where a case is…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Hard Background Two active applications appear to include the same child. You are checking what the matching details establish and what action the guidance supports. Information provided Duplicate guidance Where two active claims contain a person with the same…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Hard Background Someone has contacted the service asking for information about a customer’s case. You are checking whether the existing consent covers that person. Information provided Consent guidance Case information may be shared with a representative only where valid…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer owes an overpayment and has asked to repay less than the usual monthly amount. You are checking the affordability evidence before a decision is made. Information provided Repayment guidance The standard minimum repayment is £20…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Medium Background Eligibility guidance changed while an application was waiting for a decision. You are checking which threshold should be used. Information provided Implementation notice Revised guidance takes effect on 1 October and applies to every decision made on…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Easy Background A customer submitted a permit renewal after the previous permit expired. You are checking whether the late-renewal rule may apply. Information provided Renewal guidance A renewal received within 14 calendar days after expiry may be accepted as…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Easy Background A customer has sent a supporting letter written in Spanish. You are checking whether the translation requirement has been met. Information provided Document guidance Where evidence is not in English or Welsh, the original document and a…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Hard Background A case was closed for missing evidence, but a document was in the post-processing system around the deadline. You are checking the receipt dates. Information provided Receipt rule Postal evidence counts as received on the date stamped…