Civil Service Casework Skills Test practice questions, answers and detailed explanations.
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Unverified intelligence, proportional checks and fair treatmentDifficulty: Hard Scenario An anonymous email says an applicant is working for a named employer and has not declared the income. The email provides no documents but includes a specific workplace and…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Identity links, document verification and unnecessary delayDifficulty: Easy Scenario An application uses a new surname, while the existing identity record uses the customer's previous surname. The date of birth and verified address match. The customer has uploaded a…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Evidence interpretation, clarification and reasoned datesDifficulty: Hard Scenario A customer asks for support to be backdated to 1 March. Their application says an illness began on 12 March. A medical letter says symptoms were present in late February…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Individual assessment, efficient templates and defensible reasoningDifficulty: Easy Scenario A colleague shows you a completed case that appears similar to the one you are assessing and suggests copying the decision reasons to save time. The cases share the…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Deadline management, missing records and accurate submissionsDifficulty: Hard Scenario A formal response to a tribunal is due tomorrow. The digital case record is incomplete and the paper file containing the original decision analysis is stored off-site. The retrieval…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Immediate risk, safe contact and continued caseworkDifficulty: Hard Scenario During a routine application call, the customer says a person at their home has threatened them and asks that no correspondence be sent there. They sound frightened but do…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Systemic error, corrective review and service learningDifficulty: Hard Scenario While quality-checking a case, you discover that an outdated threshold has been used. A quick search shows that the same wording and calculation appear in many decisions completed by…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Continuity, formal handover and customer communicationDifficulty: Medium Scenario A customer moved from one region to another while their case was being assessed. Your team holds the file, but the receiving team says the move date means your team…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Independent complaints, decision review and professional recordsDifficulty: Hard Scenario A customer complains that a refusal was influenced by bias relating to their disability. The decision file contains evidence that could support the outcome, but one case note uses…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Decision finality, notification controls and authorised reopeningDifficulty: Medium Scenario A decision has been approved in the system but the notice has not yet been sent. New evidence arrives that appears capable of changing the outcome. Guidance says material…