Civil Service Casework Skills Test practice questions, answers and detailed explanations.
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Data minimisation, management instructions and safe alternativesDifficulty: Hard Scenario A manager asks the team to copy customer names, dates of birth, addresses, case details and reasons for delay into a shared spreadsheet so senior leaders can monitor the…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Reasonable contact planning, secure messages and avoidable non-responseDifficulty: Easy Scenario A customer has missed three calls about evidence because they work rotating shifts and cannot answer on the production floor. They have replied to every secure message and…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Own-initiative correction, arrears and accurate audit recordsDifficulty: Medium Scenario During a routine review, you find that an earlier staff calculation omitted an eligible weekly amount for eight weeks. The evidence on file clearly supports the higher payment, and…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Third-party allegations, source reliability and fair enquiryDifficulty: Hard Scenario A third party sends a screenshot of a social-media post that appears to show a customer running a business while receiving support based on low income. The account name…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Interpreted evidence, record preservation and corrected accountsDifficulty: Medium Scenario After signing a statement taken through an interpreter, a customer says the interpreter misunderstood an important answer about when they moved address. The date affects eligibility. The customer asks…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: External deadlines, incomplete evidence and authorised escalationDifficulty: Hard Scenario A tribunal direction requires the department to provide a response within five working days. The case lead is absent for the whole period. Several documents are ready, but one…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Technical barriers, timely receipt and secure resubmissionDifficulty: Medium Scenario A customer uploads an encrypted file containing requested evidence on the final day of the deadline. The case system records the upload time, but staff cannot open the file…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Fraud indicators, shared finances and proportionate verificationDifficulty: Hard Scenario A system alert shows that two customers at different addresses have requested payments to the same bank account. The customers have different surnames. Guidance says shared accounts can be…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Representative authority, customer control and reversible actionDifficulty: Hard Scenario A customer has valid consent forms for two representatives. One asks you to withdraw the application, while the other asks you to submit additional evidence and continue. The consent…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Decision reasons, correction notices and transparent recordsDifficulty: Medium Scenario A quality sample finds that a decision reached the correct outcome and explanation, but the letter cites paragraph 14 of the guidance instead of paragraph 41. The two paragraphs…