Civil Service Casework Skills Test practice questions, answers and detailed explanations.
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Departmental receipt dates, internal transfer and appeal rightsDifficulty: Easy Scenario A customer emailed an appeal to a general enquiries address two days before the deadline. The message clearly identified the decision being challenged. It was forwarded to the…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Names, addresses, postcodes and effective datesDifficulty: Easy Task A customer has reported a change of address. Compare the confirmed details with the case system entry and identify every field entered incorrectly. Source record Field Recorded…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Document dates, receipt channels, page counts and upload referencesDifficulty: Medium Task Evidence has been added to a case. Compare the secure upload confirmation with the receipt log and identify every incorrect field. Source record Field…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Times, room details, language support and contact numbersDifficulty: Medium Task A caseworker has confirmed an appointment and language support. Compare the confirmation with the booking record and identify every error. Source record Field Recorded value…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Amounts, bank details and payment datesDifficulty: Hard Task A payment schedule has been approved. Compare the authorised schedule with the case system record and identify every incorrect field. Source record Field Recorded value Payment reference…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Names, authority scope, end dates and email addressesDifficulty: Medium Task A customer has authorised a representative for a limited period and purpose. Compare the signed authority details with the case system entry and identify every…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Notice dates, deadlines, submission channels and evidence countsDifficulty: Hard Task An appeal has been received against a case decision. Compare the appeal documents with the registration record and identify every incorrect field. Source record Field…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Times, concern categories, safe contact instructions and referral referencesDifficulty: Hard Task A customer has provided sensitive contact information and safe-contact instructions. Compare the call note with the case system entry and identify every error. Source…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Dates of birth, document numbers, expiry dates and issuing countriesDifficulty: Medium Task Identity evidence has been checked during a video appointment. Compare the verified document details with the case system entry and identify every error….
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Case references, relationships, evidence identifiers and consent limitsDifficulty: Hard Task Two records have been linked so that specified identity evidence can be shared. Compare the approved linking note with the system association and identify every…