Civil Service Casework Skills Test practice questions, answers and detailed explanations.
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Using the latest safeguarding instructionDifficulty: Hard Task A customer has updated their safe-contact arrangements more than once. Enter the current instructions from the latest case note. Source information Field or entry Source information 6 August…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Payment status, sequence and amountsDifficulty: Medium Task A payment schedule contains completed and future instalments. Enter the details of the next unpaid payment. Source information Field or entry Source information Instalment 1 15 July 2026…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Separating event times from reporting timesDifficulty: Medium Task A case note contains both the time an incident happened and the time it was reported. Enter the occurrence details. Source information Field or entry Source information…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Times, rooms and interpreter bookingsDifficulty: Easy Task An appointment and interpreter have been confirmed. Enter the requested booking information. Source information Field or entry Source information Appointment date 21 September 2026 Appointment time 13:40 Office…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Matching complete identifiers before extracting detailsDifficulty: Hard Task Several cases have similar references. Use the complete case reference in the task to select the correct record. Source information Field or entry Source information CW-903146 Priya…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Extracting requested fields from a case summaryDifficulty: Medium Task A case summary lists the application details and outstanding evidence. Enter only the information requested. Source information Field or entry Source information Application reference APP-718450 Applicant…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Using the latest completed transfer entryDifficulty: Hard Task A routing log records proposed, cancelled and completed transfers. Enter the current ownership details. Source information Field or entry Source information 4 August 2026 Transfer proposed from…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Applying explicit customer correctionsDifficulty: Easy Task A customer has corrected two personal details held on the case. Enter the replacement values. Source information Field or entry Source information Record currently shows Maya Roberston | postcode…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Selecting the stated retention event and dateDifficulty: Medium Task A document-control note gives several dates. Enter the retention details requested in the task. Source information Field or entry Source information Document reference DOC-530417 Document received…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Exact account matching and row extractionDifficulty: Hard Task Several account numbers are visually similar. Use the complete account number in the task to select the correct customer details. Source information Field or entry Source information…