Civil Service Casework Skills Test practice questions, answers and detailed explanations.
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Received dates, complaint categories, contact preferences and response deadlinesDifficulty: Easy Task A customer complaint has been registered against an open case. Compare the complaint email with the registration record and identify every error. Source record…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Requested periods, original deadlines, extensions and delivery methodsDifficulty: Hard Task A customer has been granted extra time to provide specified evidence. Compare the issued request and extension approval with the case system entry and identify…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Call times, durations, verification fields and follow-up datesDifficulty: Medium Task A caseworker has recorded a telephone conversation about missing evidence. Compare the contemporaneous call note with the system log and identify every error. Source record…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Amounts, correction methods, approval references and bank detailsDifficulty: Hard Task An incorrect case charge has been authorised for full correction. Compare the approval record with the recovery system entry and identify every error. Source record…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Letter versions, postal addresses, postcodes and dispatch methodsDifficulty: Medium Task A decision letter has been approved and dispatched. Compare the final letter and dispatch confirmation with the case system entry and identify every error. Source…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Error checkingPractice focus: Languages, document types, deadlines and delivery channelsDifficulty: Easy Task A customer has requested accessible translated correspondence. Compare the request confirmation with the case system entry and identify every error. Source record Field Recorded value Case…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Selecting the latest effective addressDifficulty: Medium Task A case contains several address updates. Enter the current correspondence details from the most recent effective instruction. Source information Field or entry Source information 12 March 2026 update…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Decision references, dates and submission channelsDifficulty: Medium Task An appeal has been received. Enter the requested registration details exactly as shown in the appeal record. Source information Field or entry Source information Case reference CW-874519…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Document identifiers, receipt dates and page countsDifficulty: Easy Task A document has been received through the secure upload service. Enter the requested evidence details. Source information Field or entry Source information Case reference CW-889306 Document…
Previous question | Back to question bank | Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Identity, authority scope and expiry datesDifficulty: Medium Task A signed authority form has been accepted. Enter the requested representative details exactly as authorised. Source information Field or entry Source information Customer Nora Jenkins Representative Marcus…