Civil Service Casework Skills Test practice questions, answers and detailed explanations.
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Easy Background A customer has variable earnings. You are checking the income condition using the three complete months required by the scheme. Information provided Income rule Use average gross monthly income from the three most recent complete calendar months….
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Confidentiality, evidence checks and accurate correspondenceDifficulty: Easy Scenario A decision is ready to issue. The application gives the customer's former address. A recent email says they have moved and asks for correspondence to be sent to a new…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Consent, accessibility and proportionate supportDifficulty: Medium Scenario A customer's daughter calls about evidence due in two days. The file shows that the customer previously authorised the daughter to discuss the case, but the consent expired yesterday. The customer…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Duplicate records, audit trails and evidence reconciliationDifficulty: Hard Scenario The same customer has an online application and a paper application for the same support. Both were received before the deadline. The paper form gives a lower monthly income…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Urgency, interim decisions and evidence requirementsDifficulty: Medium Scenario A customer says they have no money for food and asks for their support payment to be released today. A required bank statement is missing. The file contains completed identity…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Current guidance, version control and clear reasonsDifficulty: Medium Scenario You began assessing a case last week. Revised guidance takes effect today and states that it applies to all cases not yet decided. The decision template still contains wording…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Material evidence, decision status and fair reconsiderationDifficulty: Medium Scenario A refusal has been drafted because proof of residence was missing. It passed an internal quality check yesterday, but the notice has not been issued. This morning the customer…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Data protection, incident handling and record correctionDifficulty: Hard Scenario A medical report appears in an open case, but the name and reference number show that it belongs to another customer. A system-linking error placed it in the wrong…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Triage, deadlines and transparent workload decisionsDifficulty: Medium Scenario Your team has a backlog of twenty older cases. The manager has asked staff to work broadly from the oldest case first. While reviewing the queue, you identify three newer…
Previous question | Back to question bank | Next question Test part: Part 2: Effectiveness ratingsPractice focus: Evidence interpretation, clarification and reasoned datesDifficulty: Hard Scenario A customer asks for support to be backdated to 1 March. Their application says an illness began on 12 March. A medical letter says symptoms were present in late February…