Casework Skills Test Question 73 – Checking a supported appointment booking
On this page
Task type: Error checking
Practice focus: Times, room details, language support and contact numbers
Difficulty: Medium
Task
A caseworker has confirmed an appointment and language support. Compare the confirmation with the booking record and identify every error.
Source record
| Field | Recorded value |
|---|---|
| Case reference | CW-738195 |
| Customer name | Samira Yusuf |
| Appointment date | 19 August 2026 |
| Appointment time | 10:40 |
| Office | Riverside Service Centre |
| Room | 3B |
| Interpreter language | Somali |
| Contact number | 07700 916 482 |
Case system entry
| Field | Recorded value |
|---|---|
| Case reference | CW-738195 |
| Customer name | Samira Yusuf |
| Appointment date | 19 August 2026 |
| Appointment time | 10:04 |
| Office | Riverside Service Centre |
| Room | 3D |
| Interpreter language | Swahili |
| Contact number | 07700 916 428 |
Click to reveal the answer
| Incorrect field | System entry | Correct value |
|---|---|---|
| Appointment time | 10:04 | 10:40 |
| Room | 3D | 3B |
| Interpreter language | Swahili | Somali |
| Contact number | 07700 916 428 | 07700 916 482 |
Members can unlock the full answer breakdown below, including where each value comes from, the main traps and a reliable checking method.
Join our careers service to read more...
If everyone knew the best tricks and tips then they would no longer work! That is why the best guidance is for members only.
Subscribe to open the locked section on this page and get access to the full Civil Service Careers premium library.
Get help with applications, interviews, behaviours, personal statements, CVs, tests, workplace problems, promotions, and career decisions, all written for people who want a better result.
Already subscribed? Log in