Casework Skills Test Question 75 – Checking an authorised representative record
On this page
Task type: Error checking
Practice focus: Names, authority scope, end dates and email addresses
Difficulty: Medium
Task
A customer has authorised a representative for a limited period and purpose. Compare the signed authority details with the case system entry and identify every error.
Source record
| Field | Recorded value |
|---|---|
| Case reference | CW-781263 |
| Customer name | George Bell |
| Representative | Leah Morgan |
| Organisation | Northside Advice Centre |
| Authority scope | Review request and evidence submission |
| Authority starts | 2 August 2026 |
| Authority ends | 30 September 2026 |
| Representative phone | 0151 555 0184 |
| Representative email | [email protected] |
Case system entry
| Field | Recorded value |
|---|---|
| Case reference | CW-781263 |
| Customer name | George Bell |
| Representative | Leah Morton |
| Organisation | Northside Advice Centre |
| Authority scope | General correspondence only |
| Authority starts | 2 August 2026 |
| Authority ends | 30 August 2026 |
| Representative phone | 0151 555 0184 |
| Representative email | [email protected] |
Click to reveal the answer
| Incorrect field | System entry | Correct value |
|---|---|---|
| Representative | Leah Morton | Leah Morgan |
| Authority scope | General correspondence only | Review request and evidence submission |
| Authority ends | 30 August 2026 | 30 September 2026 |
| Representative email | [email protected] | [email protected] |
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