Casework Skills Test Question 78 – Checking identity verification details
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Task type: Error checking
Practice focus: Dates of birth, document numbers, expiry dates and issuing countries
Difficulty: Medium
Task
Identity evidence has been checked during a video appointment. Compare the verified document details with the case system entry and identify every error.
Source record
| Field | Recorded value |
|---|---|
| Case reference | CW-846297 |
| Customer name | Maeve O’Donnell |
| Date of birth | 18 November 1987 |
| Document type | Passport |
| Document number | 562904817 |
| Expiry date | 23 April 2031 |
| Issuing country | Ireland |
| Address verified | 42 Sefton Road, Liverpool |
| Check method | Video appointment |
Case system entry
| Field | Recorded value |
|---|---|
| Case reference | CW-846297 |
| Customer name | Maeve O’Donnell |
| Date of birth | 18 October 1987 |
| Document type | Passport |
| Document number | 562940817 |
| Expiry date | 23 April 2030 |
| Issuing country | Iceland |
| Address verified | 42 Sefton Road, Liverpool |
| Check method | Video appointment |
Click to reveal the answer
| Incorrect field | System entry | Correct value |
|---|---|---|
| Date of birth | 18 October 1987 | 18 November 1987 |
| Document number | 562940817 | 562904817 |
| Expiry date | 23 April 2030 | 23 April 2031 |
| Issuing country | Iceland | Ireland |
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