Casework Skills Test Question 88 – Entering received evidence details

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer has asked for a medical equipment application to be treated as urgent. You are checking the clinical evidence and the current processing time. Information provided Priority guidance A case is given priority where a clinician……

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Easy Background A customer has variable earnings. You are checking the income condition using the three complete months required by the scheme. Information provided Income rule Use average gross monthly income from the three most recent complete calendar months…….

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Hard Background A case was closed for missing evidence, but a document was in the post-processing system around the deadline. You are checking the receipt dates. Information provided Receipt rule Postal evidence counts as received on the date stamped……

Previous question  |  Back to question bank  |  Next question Test part: Part 2: Effectiveness ratingsPractice focus: Sensitive disclosures, transparency and minimum necessary recordingDifficulty: Hard Scenario During a call about missing evidence, a customer says they may lose their temporary accommodation this week. They ask you to keep this off the record because they are……

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Hard Background Two active applications appear to include the same child. You are checking what the matching details establish and what action the guidance supports. Information provided Duplicate guidance Where two active claims contain a person with the same……

Previous question  |  Back to question bank  |  Next question Test part: Part 2: Effectiveness ratingsPractice focus: Continuity, formal handover and customer communicationDifficulty: Medium Scenario A customer moved from one region to another while their case was being assessed. Your team holds the file, but the receiving team says the move date means your team……