Work Strengths Test Question 9 – Considering the people who use the service

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Choose the response that best reflects your normal behaviour and preference at work. There is no single correct answer.

Test part: Part 1: Workplace preferences
Level: Administrative to Executive Officer
Strength pair: Service Focussed / Focussed
Practice focus: Service Focussed

Workplace preference statement

When a process changes, I naturally think about how it will affect the people who use the service.

Choose your response

Very strongly disagree
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Very strongly agree
Click to reveal what this statement assesses

This practice statement focuses on Service Focussed. It explores whether customer or user needs are a natural part of your thinking when work changes, rather than something considered only after a problem or complaint appears.

Members can unlock the full interpretation below, including what stronger agreement and disagreement may suggest, how to answer consistently and the common mistake to avoid.

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