Work Strengths Test Question 38 – Explaining revised guidance after mistakes
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
Your team received revised written guidance last week, but several staff have misunderstood the same section and made similar mistakes. The wording is technically correct but dense. A manager suggests resending the document and reminding everyone to read it carefully. You need to help the team apply the change correctly from today while keeping the official guidance as the source of truth.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Answer questions individually as mistakes occur, rather than taking the team away from current work.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Tell staff that further errors will be treated as a failure to follow instructions.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Explain the purpose and key change in plain language, work through two examples, invite questions and check how staff would handle a new case.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Resend the guidance with the relevant section highlighted and add a short summary of the main change.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Ineffective
- Action B: Counterproductive
- Action C: Effective
- Action D: Fairly Effective
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