Work Strengths Test Question 76 – Finding the cause of repeatedly returned forms
Read the scenario, then choose the one action you would be most likely to take and the one action you would be least likely to take.
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Scenario
A growing number of application forms are being returned because one question has been completed incorrectly. Staff say the wording is confusing, but no one has checked whether the same misunderstanding appears in every case. The returns are increasing the backlog, creating repeat contact and frustrating applicants who thought they had completed the form correctly.
Choose the actions
Select one Most likely action and one Least likely action. Do not rank the two remaining actions.
Action A
Remind staff to check every form more carefully before it is accepted.
Your selection:
Most likelyLeast likely
Action B
Review a sample of returned forms, identify the common misunderstanding and propose clearer wording with temporary guidance for staff and applicants.
Your selection:
Most likelyLeast likely
Action C
Add a note about the question to your own team's checklist and monitor whether their return rate changes.
Your selection:
Most likelyLeast likely
Action D
Tell the team to return incomplete forms immediately so that they do not spend time explaining the question.
Your selection:
Most likelyLeast likely
Click to reveal the answer
- Most likely: Action B
- Least likely: Action D
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