Work Strengths Test Question 61 – Finding the cause of recurring workflow errors
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
Errors have increased since a new workflow was introduced. Training completion is high, and the errors are spread across experienced and newer staff rather than concentrated in one person or team. Managers want an immediate refresher course, but audit notes suggest that mistakes may occur at different stages of the workflow. You have one week to recommend an intervention that will reduce the error rate.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Run a mandatory refresher course immediately and review the error rate afterwards.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Increase random quality checks so that more errors are found before work is completed.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Publish staff error totals by name to encourage everyone to pay closer attention to the new workflow.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Analyse errors by stage, time and case type, observe the workflow and test whether system prompts or guidance contribute to the pattern.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Fairly Effective
- Action B: Ineffective
- Action C: Counterproductive
- Action D: Effective
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