Work Strengths Test Question 47 – Rebuilding trust between two delivery teams
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
Two teams share responsibility for processing the same type of work. Since a new allocation model was introduced, one team says the other selects the easiest cases, while the other says it receives poor-quality handovers. Staff have started copying senior managers into routine messages, and small issues are becoming disputes. Output is beginning to slow, although both team leaders say they are protecting their own staff from unfair criticism.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Bring the team leaders together to review examples, agree shared allocation and handover rules, and set a short joint review period.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Speak to each team leader separately, ask them to keep messages factual and tell them that you will monitor the other team closely.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Tell all staff to stop discussing allocation problems and route every question through you until tensions reduce.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Circulate a comparison of the teams' productivity and identify which team is currently delivering less work.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Fairly Effective
- Action C: Ineffective
- Action D: Counterproductive
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