Work Strengths Test Question 54 – Building support for an accessible service
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
A board is reluctant to fund changes that would make an online service easier to use for people with access needs. Members point to low recorded use of the existing adjustments and significant budget pressure. User research suggests that the data undercounts people who abandon the service or obtain help elsewhere. You need to secure a decision that reflects cost, service quality and the risk of continuing with the current design.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Present the user evidence, explain the limits of current data and recommend a phased option showing costs, benefits and risks.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Focus on the organisation's legal duties and tell the board that it has little real choice but to approve the work.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Invite a service user to describe their experience at the board without agreeing the purpose or preparing them for likely questions.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Increase the projected number of affected users in the business case so that the investment appears more urgent.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Fairly Effective
- Action C: Ineffective
- Action D: Counterproductive
Members can unlock the full explanation for all four actions below, including why each rating fits and what the question is testing.
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