Work Strengths Test Question 86 – Testing an apparent improvement in a service pilot
Read the scenario, then choose the one action you would be most likely to take and the one action you would be least likely to take.
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Scenario
A pilot team reports that a new process is 18% faster and asks you to recommend national rollout. The pilot excluded the most complex cases, and complaints increased during the same period. Senior leaders want an early view because funding decisions are due next week. The pilot team says the exclusions were necessary to test the process fairly.
Choose the actions
Select one Most likely action and one Least likely action. Do not rank the two remaining actions.
Action A
Recommend rollout with a clear caveat that the complex cases and complaints still need further analysis.
Your selection:
Most likelyLeast likely
Action B
Present the 18% improvement as evidence that rollout will create a national efficiency saving.
Your selection:
Most likelyLeast likely
Action C
Reject the pilot because the rise in complaints shows that the faster process has failed.
Your selection:
Most likelyLeast likely
Action D
Check whether the comparison is like for like, include the excluded case profile and examine complaints before recommending whether and how to expand the pilot.
Your selection:
Most likelyLeast likely
Click to reveal the answer
- Most likely: Action D
- Least likely: Action B
Members can unlock the full explanation for all four actions below, including why the strongest and weakest choices fit and how the two middle options compare.
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