Work Strengths Test Question 98 – Leading through a critical service disruption
Read the scenario, then choose the one action you would be most likely to take and the one action you would be least likely to take.
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Scenario
A national service fails during its busiest week. The cause is unknown, recovery estimates are changing and teams are receiving conflicting requests from senior stakeholders. Staff have worked late for two nights. Public updates are due every two hours, but technical teams cannot yet provide a firm restoration time.
Choose the actions
Select one Most likely action and one Least likely action. Do not rank the two remaining actions.
Action A
Take personal control of every significant decision so teams receive one clear direction during the disruption.
Your selection:
Most likelyLeast likely
Action B
Publish an optimistic restoration time to reassure users and revise it later if the technical position changes.
Your selection:
Most likelyLeast likely
Action C
Wait until the technical cause and recovery time are confirmed before issuing further public updates.
Your selection:
Most likelyLeast likely
Action D
Establish clear incident leadership, protect recovery teams from conflicting requests and issue factual updates that separate confirmed information, uncertainty and next steps.
Your selection:
Most likelyLeast likely
Click to reveal the answer
- Most likely: Action D
- Least likely: Action B
Members can unlock the full explanation for all four actions below, including why the strongest and weakest choices fit and how the two middle options compare.
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