Judgement Test Question 17 – Specialist team will not share guidance
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
Your team needs advice from a specialist unit to process a growing number of cases. The specialist unit says it is too busy to answer routine questions and will discuss them only at a monthly meeting. Your team is now delaying cases or sending repeated individual emails. You have collected the most common questions and data showing where decisions are being held up. The specialist knowledge cannot safely be guessed, but their capacity is genuinely limited. You need a way to share information and handle urgent questions without transferring an unreasonable amount of work to the specialist unit.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Collect routine questions for the monthly meeting and use the existing urgent route only for cases that cannot wait.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Tell your team to interpret the specialist guidance themselves so cases are no longer delayed.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Copy senior leaders into an email stating that the specialist unit is preventing your team from meeting its targets.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Share the delay data and common questions, then propose a short joint session, a reusable answer guide and an agreed route for genuinely urgent cases.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Fairly Effective
- Action B: Counterproductive
- Action C: Counterproductive
- Action D: Effective
Members can unlock the detailed explanation for all four actions, including why each response helps, falls short or makes the situation worse.
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