Judgement Test Question 18 – Duplicate document uploads
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
Your team has found repeated duplicate uploads from a new scanner. Noor tells you privately that several occurred when she pressed the scan button twice because the screen appeared frozen. She asks you to remove the duplicates quietly because she is worried colleagues will blame her. Similar-looking documents can be separate valid evidence, so every deletion must be checked. You can reassure Noor, record examples, warn the team about a temporary precaution and report the fault to the system owner. You need to address the technical issue and help the team learn without turning the problem into personal blame.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Tell the team that Noor caused the errors and should no longer be allowed to use the scanner.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Help Noor correct the known records and raise the double-click issue at the next team meeting without identifying her.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Reassure Noor that the focus is on fixing the issue, verify the affected records, report the examples and share a temporary instruction with the team.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Quietly remove the duplicates you notice and agree not to mention the cause unless the problem continues.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Counterproductive
- Action B: Fairly Effective
- Action C: Effective
- Action D: Ineffective
Members can unlock the detailed explanation for all four actions, including why each response helps, falls short or makes the situation worse.
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