Judgement Test Question 3 – Helping a new starter
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
A new starter asks for help with recording incoming post. The process includes adding the received date, linking the item to the correct case and placing confidential documents in a secure tray. You use the process regularly and have enough time before your next task to explain it properly. The new starter has read the guidance but is unsure how the steps work in practice. They will need to complete the task independently during future shifts. Your response should help them work safely and build confidence, rather than simply removing the task from them whenever they ask for support.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Send them the written guide and invite them to ask questions after they have read it.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Show them the procedure, explain why the checks matter and watch while they complete the first item.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Tell the rest of the team that the new starter cannot handle a basic process.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Complete their entire pile of post yourself so the work is finished quickly.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Fairly Effective
- Action B: Effective
- Action C: Counterproductive
- Action D: Ineffective
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