Judgement Test Question 7 – A colleague challenges how a change will affect part-time staff
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
You are explaining a new rota process at a team meeting. A colleague says the proposed handover time will disadvantage part-time staff whose shifts end earlier. You believe the process is sound, but realise the design was tested only with full-time staff. Several colleagues look to you for a response, and the change is due to start in two weeks. The main purpose of the change can still be achieved with a different handover method. You need to respond to the challenge and keep confidence in the improvement work.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Ask the colleague to develop an alternative handover proposal for discussion at the next meeting.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Say that challenge is welcome, but confirm that the current decision is final because the launch date is close.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Thank the colleague and ask for examples of the impact. Pause the affected detail, involve part-time staff in testing alternatives and confirm the revised approach before launch.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Defend the process during the meeting so the team remains confident, then ask the colleague to email the concern afterwards.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Fairly Effective
- Action B: Counterproductive
- Action C: Effective
- Action D: Ineffective
Members can unlock the detailed explanation for all four actions, including why each response helps, falls short or makes the situation worse.
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