Judgement Test Question 62 – Urgent figures and routine cases
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
At 11:00 am, your manager asks you to prepare verified service figures for a 3:00 pm meeting. Mae owns one of the data sources and says she is dealing with an urgent incident, so she may not confirm her figures until 2:30 pm. A colleague suggests copying last month's figure into the return because it usually changes very little. You also have routine cases due later in the week. Your manager expects an early warning if the deadline or accuracy is at risk and is available for a short discussion. You need to coordinate the people involved and deliver the most reliable return possible.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Forward the whole request to another colleague without checking their capacity or explaining the problem with the missing source.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Use last month's figure without mentioning it so the return appears complete by 3:00 pm.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Speak with Mae and your manager, confirm the minimum data needed, complete the verified sections first and agree how any late figure will be handled.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Prioritise the return and wait until 2:30 pm before telling your manager that one figure may be late.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Ineffective
- Action B: Counterproductive
- Action C: Effective
- Action D: Fairly Effective
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