Judgement Test Question 89 – Online form fails an accessibility check
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
A new online application form is due to launch next week. An accessibility tester finds that a required dropdown is not announced by common screen-reading software. The supplier says a permanent repair will take six weeks. The project lead says the launch date has senior attention and asks whether the finding can be described as minor because telephone staff can complete forms for customers. The call team warns that it has little spare capacity. You have the test evidence and can involve accessibility, digital and service colleagues. You need to challenge the pressure constructively and support a workable decision.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Present the evidence clearly, bring the tester, supplier and service colleagues together, assess temporary fixes and call capacity, then recommend a controlled launch or delay.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Send the tester's report to the project lead and leave them to decide whether the issue is serious enough to change the launch.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Launch with the telephone number as an alternative and monitor demand while the supplier works on the repair.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Ask the tester to soften the finding so the launch can proceed without further senior discussion.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Ineffective
- Action C: Fairly Effective
- Action D: Counterproductive
Members can unlock the detailed explanation for all four actions, including why each response helps, falls short or makes the situation worse.
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