Judgement Test Question 49 – Office move letter
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
You are updating a customer letter because a service office is moving. The approved template directs everyone to an online contact form. You know that some regular users have limited internet access and often rely on a telephone line or a local support group. Leah, the colleague checking the letter, says the template has already been approved and asks you to send it today without raising another issue. The support group previously warned that an online-only route would exclude some customers. You cannot invent a new contact route, but the service owner can approve an alternative before publication.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Send the letter unchanged to meet today's deadline and raise the concern after customers begin receiving it.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Contact the support group for current examples and ask Leah to hold the contact section while you gather the evidence.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Add your personal mobile number so customers have an immediate alternative contact route.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Explain the access concern to Leah, raise it with the service owner and suggest an approved telephone or postal alternative before the letter is issued.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Ineffective
- Action B: Fairly Effective
- Action C: Counterproductive
- Action D: Effective
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