Judgement Test Question 76 – Mixed feedback from a casework pilot
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
Two teams are piloting a new case checklist. One team reports that it has reduced handling time, while the other says it duplicates information already recorded elsewhere. Early figures show fewer missing fields in both teams, but the time data is incomplete. A decision on wider use is due next week. You helped design the pilot and can compare the teams’ workflows, speak to users and recommend changes before the decision. The aim is to keep the quality improvement while avoiding unnecessary steps that may differ between the two working environments.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Compare how each team uses the checklist, review the available data and hold a joint session to identify which steps add value before recommending an adjustment.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
End the pilot because complaints about duplication show the checklist is unsuitable.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Recommend immediate adoption because one team has already shown that the checklist can save time.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Extend the pilot unchanged for another month to collect complete time data.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Ineffective
- Action C: Ineffective
- Action D: Fairly Effective
Members can unlock the detailed explanation for all four actions, including why each response helps, falls short or makes the situation worse.
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