Judgement Test Question 13 – Duplicate appointment records
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
You are preparing 300 appointment letters for a print run due by the end of the day. Several names appear twice in the booking extract. Sam, a colleague working beside you, says they are obvious duplicates and wants to delete one of each pair so the print team is not held up. You know different customers can share a full name, and every booking has a unique reference number that can settle the issue. The print lead asks for an update and can continue with unaffected letters. Sam becomes impatient and says you are making a simple task complicated.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Keep debating the issue with Sam until your manager is available, while holding the full print run.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Mark the uncertain rows, send them to your manager for a decision and tell the print lead to continue with the unaffected letters.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Explain the evidence risk to Sam, ask them to help compare the reference numbers, pause only the uncertain letters and update the print lead.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Accept Sam's view and delete one record from every pair with the same name.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Ineffective
- Action B: Fairly Effective
- Action C: Effective
- Action D: Counterproductive
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