Judgement Test Question 93 – Flood warning and public service demand
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
A flood warning is issued near a public office your team supports. One colleague wants to cancel every appointment now, while another says nothing should change unless the building is ordered to close. Most appointments can move to phone, but some customers need to show original documents and several travel from rural areas. The office may remain open and conditions could improve overnight. You are helping coordinate the response and can access facilities updates, the appointment list and customer contact details. You need to bring the team to a proportionate plan that protects safety and keeps essential services available.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Wait until tomorrow morning before planning anything because the warning may be lifted overnight.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Cancel every appointment immediately without checking which services can continue safely.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Bring the colleagues together, review the latest advice and appointment needs, agree remote alternatives and contact customers with clear, tailored information.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Send every customer a general warning to check travel conditions before leaving home.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Ineffective
- Action B: Counterproductive
- Action C: Effective
- Action D: Fairly Effective
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