Customer Service Skills Test Question 72 – Checking appointment booking details
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
On this page
Customer information
| Field | Source information | Entered record |
|---|---|---|
| Appointment date | 18 September 2026 | 18 September 2026 |
| Appointment time | 14:40 | 14:04 |
| Location | Northgate Office | Northgate Office |
| Room | Room 3 | Room 8 |
| Access requirement | Step-free access | Step-free access |
Task
How many fields in the entered record are incorrect? List every incorrect field and give the correct information from the source record.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Number of incorrect fields | 2 |
| Appointment time | 14:40 |
| Room | Room 3 |
Members can unlock the full answer breakdown below, including where each value comes from, the likely traps and a reliable checking method.
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