Casework Skills Test Question 83 – Checking a telephone contact log
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Task type: Error checking
Practice focus: Call times, durations, verification fields and follow-up dates
Difficulty: Medium
Task
A caseworker has recorded a telephone conversation about missing evidence. Compare the contemporaneous call note with the system log and identify every error.
Source record
| Field | Recorded value |
|---|---|
| Case reference | CW-917620 |
| Contact date | 26 November 2026 |
| Call started | 15:35 |
| Call duration | 18 minutes |
| Caller | Nadia Hussain |
| Identity checks completed | Date of birth and first line of address |
| Contact summary | Missing evidence explained |
| Follow-up date | 1 December 2026 |
| Outcome | Customer will upload the document |
Case system entry
| Field | Recorded value |
|---|---|
| Case reference | CW-917620 |
| Contact date | 26 November 2026 |
| Call started | 15:53 |
| Call duration | 13 minutes |
| Caller | Nadia Hussain |
| Identity checks completed | Date of birth and postcode |
| Contact summary | Missing evidence explained |
| Follow-up date | 2 December 2026 |
| Outcome | Customer will upload the document |
Click to reveal the answer
| Incorrect field | System entry | Correct value |
|---|---|---|
| Call started | 15:53 | 15:35 |
| Call duration | 13 minutes | 18 minutes |
| Identity checks completed | Date of birth and postcode | Date of birth and first line of address |
| Follow-up date | 2 December 2026 | 1 December 2026 |
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