Casework Skills Test Question 84 – Checking a recovery correction record

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Hard Background Someone has contacted the service asking for information about a customer’s case. You are checking whether the existing consent covers that person. Information provided Consent guidance Case information may be shared with a representative only where valid……

Previous question  |  Back to question bank  |  Next question Test part: Part 2: Effectiveness ratingsPractice focus: Confidentiality, evidence checks and accurate correspondenceDifficulty: Easy Scenario A decision is ready to issue. The application gives the customer's former address. A recent email says they have moved and asks for correspondence to be sent to a new……

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Hard Background An employee has applied for funding to attend a professional course. You are checking the application against the published conditions. Information provided Funding guidance Applications should normally be received at least 30 clear days before a course……

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer owes an overpayment and has asked to repay less than the usual monthly amount. You are checking the affordability evidence before a decision is made. Information provided Repayment guidance The standard minimum repayment is £20……

Previous question  |  Back to question bank  |  Next question Test part: Part 3: Timed accuracyTask type: Information entryPractice focus: Times, rooms and interpreter bookingsDifficulty: Easy Task An appointment and interpreter have been confirmed. Enter the requested booking information. Source information Field or entry Source information Appointment date 21 September 2026 Appointment time 13:40 Office……

Previous question  |  Back to question bank  |  Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer has asked for a medical equipment application to be treated as urgent. You are checking the clinical evidence and the current processing time. Information provided Priority guidance A case is given priority where a clinician……