Work Strengths Test Question 36 – Reconciling conflicting performance reports
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
Two offices submit monthly performance figures for the same service. One reports that 82% of cases were completed on time, while the other reports 71%. When combined, the central dashboard shows 76%, but the totals do not reconcile. Each office says its figure is correct. You must provide an accurate summary for a senior meeting tomorrow and can contact both office leads today.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Compare the definitions, reporting periods and source totals used by each office, then agree the corrected basis with both leads before updating the summary.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Use the figure from the office with the stronger record of accurate reporting.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Present both office figures with a clear note that the data could not be reconciled before the meeting.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Average the two office percentages and use that figure because it represents both offices equally.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Ineffective
- Action C: Fairly Effective
- Action D: Counterproductive
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