Work Strengths Test Question 80 – Prioritising an urgent case within a backlog
Read the scenario, then choose the one action you would be most likely to take and the one action you would be least likely to take.
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Scenario
Your team normally works through cases in date order. While checking the queue, you find a recent case showing that a vulnerable customer may lose temporary accommodation today unless a simple verification is completed. Several older cases are also waiting and the team is under pressure to reduce the backlog.
Choose the actions
Select one Most likely action and one Least likely action. Do not rank the two remaining actions.
Action A
Continue with the oldest cases because changing the order would be unfair to customers who have waited longer.
Your selection:
Most likelyLeast likely
Action B
Complete the urgent verification, record why the case was prioritised and then return to the date-ordered queue.
Your selection:
Most likelyLeast likely
Action C
Move every case that mentions vulnerability to the front of the queue without checking the urgency of each one.
Your selection:
Most likelyLeast likely
Action D
Tell the customer to call again after the team has cleared the older cases.
Your selection:
Most likelyLeast likely
Click to reveal the answer
- Most likely: Action B
- Least likely: Action D
Members can unlock the full explanation for all four actions below, including why the strongest and weakest choices fit and how the two middle options compare.
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