← Previous question | Back to question bank | Next question → Scenario A service plans to move some monthly enquiries from telephone and email to its online service. Channel Current monthly enquiries Proportion moving to online Telephone 12,500 18% Email 7,800 10% Online 9,700 Not applicable Question If the plan works as expected, how…
← Previous question | Back to question bank | Next question → Scenario The chart shows visits to a government information website from Monday to Friday. The team wants the average across Monday to Saturday to be 20,500 visits per day. Website visits 18,500 Monday 19,500 Tuesday 21,000 Wednesday 20,000 Thursday 23,000 Friday Question How…
← Previous question | Back to question bank | Next question → Scenario New starters at four locations must attend an induction session. Sessions are run separately at each location and cannot exceed the stated capacity. Location New starters Maximum people per session North 86 24 Central 95 30 South 121 36 West 58 20…
← Previous question | Back to question bank | Next question → Scenario Four service centres recorded their appointment capacity and the number of customers who attended during one week. Centre Appointment capacity Appointments booked Customers attending North 250 230 204 East 210 185 153 South 320 300 252 West 180 165 136 Question Which…
← Previous question | Back to question bank | Next question → Scenario A grants team recorded applications submitted and applications approved over three years. Year Applications submitted Applications approved 2023 2,200 748 2024 2,400 840 2025 2,700 987 Question By what percentage did the number of applications approved increase from 2024 to 2025? A….
← Previous question | Back to question bank | Next question → Scenario A casework unit completed three types of case. The average turnaround for each type is shown below. Case type Cases completed Average turnaround Routine 120 4.5 days Complex 80 7.0 days Urgent 50 10.0 days Question What was the average turnaround time…
← Previous question | Back to question bank | Next question → Scenario A department has 84,000 records in a dataset. Thirty-five per cent require an additional quality check. The check identifies 4% of that subset as duplicates, which are removed. All other records are retained. Record group Share of dataset Quality-check rule Records receiving…
← Previous question | Back to question bank | Next question → Scenario A department orders 240 monitors at £165 each and 180 docking stations at £72 each. Orders worth more than £50,000 receive a 6% rebate on the full pre-rebate value. Item Quantity Unit price Monitor 240 £165 Docking station 180 £72 Question What…
← Previous question | Back to question bank | Next question → Scenario Two teams are digitising an archive of 42,000 pages. Team A processes 1,200 pages per working day and Team B processes 900. Both teams work for the first 10 days, after which Team A is reassigned. Team Daily processing rate Days working…
← Previous question | Back to question bank | Next question → Scenario A department is considering an office with 2,850 square metres of space. The annual charges are shown below. Charge Annual rate Rent £214 per square metre Service charge £38 per square metre Security charge £42,000 fixed fee Question What would the total…