← Previous question | Back to question bank | Next question → Scenario A contact service recorded the number of customer contacts offered and answered through three channels. Channel Contacts offered Contacts answered Telephone 3,500 3,255 Email callback 2,200 2,079 Webchat 1,300 1,196 Question What percentage of all offered contacts were not answered? A. 6.2%…
← Previous question | Back to question bank | Next question → Scenario A procurement team checked a random sample of 480 devices from a delivery and found 18 with a fault. The full delivery contains 12,800 devices. Devices checked Devices with a fault Total devices 480 18 12,800 Question If the sample fault rate…
← Previous question | Back to question bank | Next question → Scenario Two teams are digitising an archive of 42,000 pages. Team A processes 1,200 pages per working day and Team B processes 900. Both teams work for the first 10 days, after which Team A is reassigned. Team Daily processing rate Days working…
← Previous question | Back to question bank | Next question → Scenario A service handled 250,000 requests last year. Forecast demand for next year is 6% higher. A planned digital improvement is then expected to reduce the revised demand by 4%. Stage Adjustment Requests last year 250,000 Forecast demand Increase by 6% Digital improvement…
← Previous question | Back to question bank | Next question → Scenario A division employs staff on several working patterns. Full-time equivalent (FTE) values are shown as proportions of a full-time post. Working pattern Number of staff FTE per person Full-time 12 1.0 Four days a week 8 0.8 Three days a week 10…
← Previous question | Back to question bank | Next question → Scenario A field team made visits in three areas. The number of visits and the average travel time for each area are shown below. Area Visits made Average travel time per visit Local 40 35 minutes Regional 25 50 minutes Remote 15 80…
← Previous question | Back to question bank | Next question → Scenario The chart shows how 1,500 reported cyber incidents were divided between four categories. Cyber incidents Phishing: 34% Access issues: 21% Malware: 18% Other: 27% Question How many more phishing incidents than malware incidents were reported? A. 240 B. 255 C. 225 D….
← Previous question | Back to question bank | Next question → Scenario A shared storage platform has a total capacity of 96 TB. It currently uses 62.4 TB. A system move will add 8.8 TB of data, while archiving will remove 5.6 TB. Storage measure Amount Total capacity 96 TB Currently used 62.4 TB…
← Previous question | Back to question bank | Next question → Scenario The chart compares forecast and actual programme spending in each quarter. Spending (£ millions) Forecast Actual 1.2 1.14 Q1 1.4 1.26 Q2 1.1 1.045 Q3 1.5 1.395 Q4 Question In which quarter was actual spending the greatest percentage below forecast? A. Q1…
← Previous question | Back to question bank | Next question → Scenario The chart shows the expected number of enquiries in each hour of an afternoon. Each adviser can handle 9 enquiries per hour. Staffing must include capacity for 15% more enquiries than forecast. Forecast enquiries 126 12-1 144 1-2 171 2-3 162 3-4…