← Previous question | Back to question bank | Next question → Scenario The chart shows the value of grant payments made in each quarter of the year. Grant payments (£ millions) 2.4 Q1 2.8 Q2 3.1 Q3 3.9 Q4 Question To the nearest £10,000, how much higher were Q4 payments than the average for…
← Previous question | Back to question bank | Next question → Scenario A contact service recorded the number of customer contacts offered and answered through three channels. Channel Contacts offered Contacts answered Telephone 3,500 3,255 Email callback 2,200 2,079 Webchat 1,300 1,196 Question What percentage of all offered contacts were not answered? A. 6.2%…
← Previous question | Back to question bank | Next question → Scenario A procurement team checked a random sample of 480 devices from a delivery and found 18 with a fault. The full delivery contains 12,800 devices. Devices checked Devices with a fault Total devices 480 18 12,800 Question If the sample fault rate…
← Previous question | Back to question bank | Next question → Scenario A service handled 250,000 requests last year. Forecast demand for next year is 6% higher. A planned digital improvement is then expected to reduce the revised demand by 4%. Stage Adjustment Requests last year 250,000 Forecast demand Increase by 6% Digital improvement…
← Previous question | Back to question bank | Next question → Scenario A division employs staff on several working patterns. Full-time equivalent (FTE) values are shown as proportions of a full-time post. Working pattern Number of staff FTE per person Full-time 12 1.0 Four days a week 8 0.8 Three days a week 10…
← Previous question | Back to question bank | Next question → Scenario A field team made visits in three areas. The number of visits and the average travel time for each area are shown below. Area Visits made Average travel time per visit Local 40 35 minutes Regional 25 50 minutes Remote 15 80…
← Previous question | Back to question bank | Next question → Scenario The chart shows how 1,500 reported cyber incidents were divided between four categories. Cyber incidents Phishing: 34% Access issues: 21% Malware: 18% Other: 27% Question How many more phishing incidents than malware incidents were reported? A. 240 B. 255 C. 225 D….
← Previous question | Back to question bank | Next question → Scenario Four regions completed inspections. Some cases that failed initially were rechecked before the reporting period closed. Region Inspections Passed initially Failed cases rechecked Passed on recheck North 240 198 30 24 East 180 153 20 15 South 300 246 42 35 West…
← Previous question | Back to question bank | Next question → Scenario A service has scheduled staff-hours for each weekday. Expected absence is deducted from the scheduled hours. Surplus cover on one day cannot be transferred to another day. Day Staff-hours required Staff-hours scheduled Expected absence Monday 280 300 6% Tuesday 320 330 5%…
← Previous question | Back to question bank | Next question → Scenario A shared storage platform has a total capacity of 96 TB. It currently uses 62.4 TB. A system move will add 8.8 TB of data, while archiving will remove 5.6 TB. Storage measure Amount Total capacity 96 TB Currently used 62.4 TB…