← Previous question | Back to question bank | Next question → Scenario A fleet manager estimates next month’s distance and fuel use. Fuel efficiency is stated in litres per 100 kilometres. The final order includes an additional 8% contingency and is rounded to the nearest litre. Vehicle type Number of vehicles Distance per vehicle…
← Previous question | Back to question bank | Next question → Scenario A contact centre grouped all calls by the time a caller waited before an adviser answered. Waiting time Calls Under 1 minute 840 1 to under 3 minutes 1,120 3 to under 5 minutes 760 5 to under 10 minutes 520 10…
← Previous question | Back to question bank | Next question → Scenario A national service reports satisfaction by region. The regions represent different proportions of the service’s users, so the national result must be weighted by user share. Region Share of all users Regional satisfaction North 20% 82% East 25% 76% South 35% 88%…
← Previous question | Back to question bank | Next question → Scenario Four service centres have booked appointments for the same day. The expected no-show rate applies to booked appointments only. Each centre also expects to see a number of walk-in customers. Centre Booked appointments Expected no-show rate Expected walk-ins North 250 8% 12…
← Previous question | Back to question bank | Next question → Scenario An office used 38,600 kWh of electricity in one month. The supplier charges different rates for the first 25,000 kWh and for any additional use. A monthly standing charge is then added. Rates and conditions First 25,000 kWh: £0.18 per kWh Additional…
← Previous question | Back to question bank | Next question → Scenario A programme estimates the financial exposure of each risk by multiplying the probability of occurrence by the maximum financial impact. Risk Probability Maximum financial impact A 20% £120,000 B 35% £80,000 C 10% £250,000 D 50% £40,000 Question What is the programme’s…
← Previous question | Back to question bank | Next question → Scenario A department is estimating how many residents will use a new service. The population and expected uptake rate differ by age group. Age group Population Expected uptake 18 to 29 48,000 35% 30 to 49 72,000 42% 50 to 64 56,000 38%…
← Previous question | Back to question bank | Next question → Scenario Three regions need extra emergency kits. Kits are dispatched from a central warehouse, but 10% of the kits sent are expected to be lost or damaged in transit. Region Kits required Kits already held North 4,800 4,200 East 3,300 2,910 South 5,600…
← Previous question | Back to question bank | Next question → Scenario A department received consultation responses through four channels. The removal rate includes duplicate, incomplete and ineligible responses. Channel Responses received Removal rate Online form 2,400 6% Email 750 4% Post 500 2% Telephone 350 8% Question How many valid responses remain after…
← Previous question | Back to question bank | Next question → Scenario A professional course has 1,200 enrolled participants. Eighty-five per cent begin the assessed programme. Of those who begin, 80% complete all modules. Of those who complete the modules, 87.5% pass the final assessment. Question How many participants are expected to gain the…