Judgement Test Question 67 – Repeated missing form dates
Read the scenario and rate every action independently. Several actions can receive the same rating.
On this page
Scenario
Your team regularly returns paper forms because customers leave the date field blank. Several colleagues say customers should read the form properly and see no reason to discuss it further. A new starter, Nia, suggests moving the date box and adding a clearer prompt. One colleague dismisses the idea because Nia has only been in the team for two weeks. You have records showing how often forms are returned and the delay this creates. The form owner must approve any change, while current cases still need a valid date. You want to improve the service and make sure useful ideas are considered fairly.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Create a clearer standard explanation for returned forms and begin recording how often the problem occurs.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Tell Nia that the form cannot be changed locally and ask the team to continue as before.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Tell staff to add the likely date themselves whenever the rest of the form makes it seem obvious.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Support Nia to develop the suggestion, use the return data to show the impact and raise a clear proposal with the form owner while following the current rule.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Fairly Effective
- Action B: Ineffective
- Action C: Counterproductive
- Action D: Effective
Members can unlock the detailed explanation for all four actions, including why each response helps, falls short or makes the situation worse.
Join our careers service to read more...
If everyone knew the best tricks and tips then they would no longer work! That is why the best guidance is for members only.
Subscribe to open the locked section on this page and get access to the full Civil Service Careers premium library.
Get help with applications, interviews, behaviours, personal statements, CVs, tests, workplace problems, promotions, and career decisions, all written for people who want a better result.
Already subscribed? Log in