Casework Skills Test Question 49 – Considering material evidence received before notification
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Practice focus: Decision finality, notification controls and authorised reopening
Difficulty: Medium
Scenario
A decision has been approved in the system but the notice has not yet been sent. New evidence arrives that appears capable of changing the outcome. Guidance says material evidence received before notification must be considered and an approved decision may be withdrawn for reassessment by an authorised officer. Notices are released automatically overnight unless a temporary hold is applied.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Apply a hold to the notice, assess whether the evidence is material, seek authorised withdrawal if needed and record the reason for reassessment.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Action B
Allow the notice to issue because approval has already been given, then tell the customer to request a review.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Action C
Attach the evidence to the file but do not read it until after notification because the case is no longer allocated for assessment.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Action D
Place a temporary hold and ask the manager whether the approved decision should be withdrawn, without first checking how the new evidence relates to the outcome.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Click to reveal the answer
| Action | Correct rating |
|---|---|
| Action A | Effective |
| Action B | Counterproductive |
| Action C | Ineffective |
| Action D | Fairly Effective |
Members can unlock the full explanation for all four actions, including how evidence, fairness, confidentiality, customer impact and authority affect each rating.
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