Casework Skills Test Question 69 – Checking two cases that use the same bank account
On this page
Practice focus: Fraud indicators, shared finances and proportionate verification
Difficulty: Hard
Scenario
A system alert shows that two customers at different addresses have requested payments to the same bank account. The customers have different surnames. Guidance says shared accounts can be legitimate, including where relatives or carers help manage money, but the alert requires identity and account-ownership checks before payment details are changed. The alert must not be recorded as confirmed fraud unless the evidence supports that conclusion.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Ignore the alert because relatives and carers often use one account for more than one person.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Action B
Suspend both cases immediately, record suspected fraud and wait for the customers to complain or provide an explanation.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Action C
Pause both bank-detail changes and ask each customer for standard proof of account access, but do not ask about the relationship or compare the instructions.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Action D
Pause the bank-detail changes, verify each customer separately, establish the relationship and account authority, and refer the matter only if concerns remain after the checks.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Click to reveal the answer
| Action | Correct rating |
|---|---|
| Action A | Ineffective |
| Action B | Counterproductive |
| Action C | Fairly Effective |
| Action D | Effective |
Members can unlock the full explanation for all four actions, including how evidence, fairness, confidentiality, customer impact and authority affect each rating.
Join our careers service to read more...
If everyone knew the best tricks and tips then they would no longer work! That is why the best guidance is for members only.
Subscribe to open the locked section on this page and get access to the full Civil Service Careers premium library.
Get help with applications, interviews, behaviours, personal statements, CVs, tests, workplace problems, promotions, and career decisions, all written for people who want a better result.
Already subscribed? Log in